Question about German postal service

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gingerboy
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Question about German postal service

Postby gingerboy » 28 Apr 2017, 18:55

I made an order to Germany and ítem was sent registered last april 07th and I have not received yet.

With the tracking number I check:

April 07th = Admitted
April 10th = Departure from Germany
April 10th = Received on central of destination, Spain

And there´s no more info.

I want to know how long is the time to claim that package is lost in Germany. I know that here on Spain are 30 days, but I dont know how long is on Germany.
Thanks in advanced
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FabianC
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Re: Question about German postal service

Postby FabianC » 28 Apr 2017, 19:00

gingerboy wrote:I made an order to Germany and ítem was sent registered last april 07th and I have not received yet.

With the tracking number I check:

April 07th = Admitted
April 10th = Departure from Germany
April 10th = Received on central of destination, Spain

And there´s no more info.

I want to know how long is the time to claim that package is lost in Germany. I know that here on Spain are 30 days, but I dont know how long is on Germany.
Thanks in advanced


Maybe I didn't understand, but there it says that the item is in Spain, not in Germany.
You should check with the Spanish mail in that case.
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gingerboy
Posts: 1092
Joined: 28 Jun 2004, 02:32
Gender: Male
Country: Spain

Re: Question about German postal service

Postby gingerboy » 28 Apr 2017, 19:07

FabianC wrote:
gingerboy wrote:I made an order to Germany and ítem was sent registered last april 07th and I have not received yet.

With the tracking number I check:

April 07th = Admitted
April 10th = Departure from Germany
April 10th = Received on central of destination, Spain

And there´s no more info.

I want to know how long is the time to claim that package is lost in Germany. I know that here on Spain are 30 days, but I dont know how long is on Germany.
Thanks in advanced


Maybe I didn't understand, but there it says that the item is in Spain, not in Germany.
You should check with the Spanish mail in that case.


Yes Fabian, the tracking number confirms that ítem is here on Spain.

I talked with spanish postal service, and they told me that it was a long time, the only solution was to contact with the sender
gingerboy
Posts: 1092
Joined: 28 Jun 2004, 02:32
Gender: Male
Country: Spain

Re: Question about German postal service

Postby gingerboy » 30 Apr 2017, 01:08

I asked to sender and German post told her they have to open an investigation to check where is my order.
But too that from now to confirm that it´s lost we have to wait máximum 5 weeks.

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